Reference

What Governs Your Account at bcgam

These terms set out the rules that apply to your account, your use of our platform, and how we handle your data — including payments made via JazzCash, Easypaisa, or Raast.

Account TermsData & PrivacyPayment ConditionsEligibility by RegionContact Rights
bcgam What Governs Your Account at bcgam
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to report a policy concern, our support team handles all of these. Reach us through the channels below and state your registered account email so we can locate your record quickly.

Live Chat Open the chat widget from any page while logged in. Describe your policy query and our team will respond. State your account email to speed up the process.
Email Support Send policy or data requests to our support address. Include your registered name and the nature of your request. We aim to reply within the timeframe our policy states.
Account Help Centre Log in and go to Account Settings, then select Help. From there you can submit a formal policy query or request a data summary linked to your profile.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We handle your account information with a clear purpose: verify who you are, process your transactions, and protect your account from unauthorised access. Here is how each area works in practice.

Data Retention

We keep your account and transaction records for as long as your account is active and for a defined period after closure. You can request a summary of what we hold at any time through the Help Centre.

Cookies and Session Data

Our site uses session cookies to keep you logged in and functional cookies to remember your language and wallet preferences. No advertising cookies are placed without your consent.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice a login you do not recognise, change your password immediately and contact support via live chat.

Requesting Changes

To update your registered name, correct wallet details, or request account closure, go to Account Settings or contact support. Identity verification is required before we action any sensitive change.

Frequently Asked Questions on Legal Terms

These are the questions we get most often about account terms, data rights, and eligibility. If yours is not here, reach us through live chat.

Access depends on local law and your eligible region. We do not make legal determinations on your behalf — check your local regulations before opening an account.

We hold your registration details, login history, and transaction records including JazzCash, Easypaisa, and Raast activity. You can request a data summary through Account Settings anytime.

You may request account closure and data review via live chat or email. Some records are retained for audit compliance after closure; we will tell you exactly what is kept and why.

We verify that the receiving wallet — JazzCash, Easypaisa, or Raast — matches the account holder before releasing funds. This step protects your money from being sent to the wrong account.

We post the revised terms here and note the change date at the top of this page. Continued use of your account after an update means you accept the revised terms as published.

Contact us immediately via live chat from the account page. We can flag your account for security review and trigger an OTP re-verification before any further access is allowed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.