Reference

Terms That Govern Your bcgam Account

These terms set out what you agree to when you open and use your bcgam account — covering deposits via JazzCash, Easypaisa, or Raast, how withdrawals are processed, and what we each owe one another.

Account Use PolicyJazzCash & Easypaisa Wallet RulesRaast Transfer ConditionsWithdrawal Verification StepsPakistan Eligibility Scope
bcgam Terms That Govern Your bcgam Account
HOW WE HANDLE THIS

Account Security and Policy Practices

We apply these terms consistently across every account. Here is how we handle the areas that matter most to you — your data, your wallet, your account access, and how you can request changes.

Data Retention

We retain your account data for as long as your account is active and for a legally required period after closure. You can request a copy by contacting support.

Cookie and Session Handling

We use session cookies to keep your account login active. Persistent cookies track preferences only — no wallet or payment data is stored in browser cookies.

Wallet Verification Process

When you add a JazzCash, Easypaisa, or Raast number to your account, we verify that it matches the identity documents on file before any withdrawal is processed.

Requesting Account Changes

To update your registered mobile number, linked wallet, or identity documents, submit a request through live chat or email with a valid ID attached.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly under them, contact us directly. We handle terms-related queries through the channels below. Have your account number and the relevant transaction reference ready so we can resolve your query without unnecessary back-and-forth.

Live Chat Support Raise a terms or account query through live chat on the bcgam site. Our team reviews your account details and responds within the session.
Email Queries Send a detailed email to our support address with your account ID and the specific clause or transaction you are disputing. We respond in writing.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — wallet verification steps, withdrawal holds, and account restriction notices.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — account access, wallet rules, and what to do if something goes wrong.

Yes. Every deposit or withdrawal through JazzCash, Easypaisa, or Raast is covered. You also remain bound by each provider's own platform rules when initiating a transfer.

We notify you by email before material changes take effect. Continued use of your account after that notice constitutes acceptance of the updated terms.

Your account may be suspended while eligibility is reviewed. We contact you directly and guide you through any steps needed to confirm or close the account.

Contact us via live chat or email with your account ID and the relevant transaction reference. We review the case against the applicable clause and respond in writing.

We verify that your withdrawal wallet — JazzCash, Easypaisa, or Raast — matches the name on your account. This step protects your funds and confirms the correct recipient.

We retain account data for the period required by applicable law after closure. You can request a copy of your data at any point by contacting our support team.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.